Shipping policy

Delivery

  1. Shipping of stock items will take place within within 2 working days.
  2. Shipping of made to order items take place within within 3 working weeks.
  3. Delivery takes place at NENA BARCELONA S.L., unless the parties have agreed otherwise.
  4. Delivery of products ordered online takes place at the address indicated by the customer.
  5. If the agreed amounts are not paid or are not paid on time, NENA BARCELONA S.L. the right to suspend its obligations until the agreed part has been paid.
  6. In the event of late payment, there is a default of creditors, with the result that the customer does not reimburse NENA BARCELONA S.L.. for a late delivery. can object.

Delivery time

  1. The information provided by NENA BARCELONA S.L.. Delivery times stated are indicative and do not entitle the customer to dissolution or compensation if these are exceeded, unless the parties have expressly agreed otherwise in writing.
  2. The delivery time starts at the moment that the customer has completed the (electronic) ordering process in full and has received an (electronic) confirmation of this from NENA BARCELONA S.L..
  3. Exceeding the specified delivery time does not entitle the customer to compensation or the right to dissolve the agreement, unless NENA BARCELONA S.L cannot deliver within 14 days after receiving a written demand to do so or if the parties have agreed otherwise.

Actual delivery 

The customer must ensure that the actual delivery of the products ordered by him can take place on time.

Transportation costs

Transport costs are for the account of the seller, unless the parties have agreed otherwise.

Packing and Shipping 

  1. If the packaging of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product, failing which NENA BARCELONA S.L. cannot be held liable for any damage.
  2. If the customer takes care of the transport of a product himself, he must report any visible damage to products or the packaging to NENA BARCELONA S.L. prior to transport, failing which NENA BARCELONA S.L. cannot be held liable for any damage.

Shipping & Customs

All international orders are shipped from the EU. Shipping costs cover delivery only.

Depending on your country, customs duties, import taxes or handling fees may apply once the package arrives. These charges are the responsibility of the customer and are not included in the shipping cost.